Privacy Policy

1 Introduction

qkr888 ("qkr888", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who interact with our online casino and sports betting platform, accessible at https://qkr888.com (the "Platform"). This Privacy Policy ("Policy") explains in clear terms what personal data we collect about you, why we collect it, how we use it, with whom we share it, and the rights you hold in relation to your data.

This Policy applies to all users of the qkr888 Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team. It covers personal data collected through the website, any associated mobile applications, and all other touchpoints through which you interact with qkr888.

By registering an account with qkr888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which also form part of your agreement with qkr888.

2 Data Controller

For the purposes of applicable data protection law, qkr888 acts as the data controller in respect of personal data collected through the Platform. As data controller, qkr888 determines the purposes for which and the manner in which your personal data is processed.

Where qkr888 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or customer support platforms — those third parties act as data processors and are contractually bound to process personal data only in accordance with qkr888's documented instructions and applicable data protection requirements.

If you have any questions about how qkr888 handles your personal data, or wish to exercise any of your data rights described in this Policy, please contact our Data Protection team using the details provided in Section 15.

3 Data We Collect

qkr888 collects several categories of personal data depending on the nature of your interaction with the Platform. The categories of data we collect include, but are not limited to, the following:

We do not intentionally collect any special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) through the Platform. If such data is inadvertently disclosed during a customer support interaction, it will not be used for any purpose other than resolving the relevant query.

4 How We Collect Your Data

qkr888 collects your personal data through the following primary channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, participating in promotions, or updating your account profile.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies as further described in Section 7.
• Third-party sources: Identity and verification data received from third-party KYC and fraud prevention service providers, including identity document verification services, as part of our regulatory compliance obligations.
• Payment processors: Transaction confirmation and payment status information received from our payment processing partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment networks.
• Publicly available sources: Where required for AML (anti-money laundering) compliance purposes, qkr888 may consult publicly available databases, sanctions lists, or politically exposed persons (PEP) registers.

5 Purposes & Legal Basis for Processing

qkr888 processes your personal data only where a valid legal basis exists for doing so. The primary purposes for which we process your data, together with the applicable legal basis, are set out below:

• Account registration and management: Processing is necessary for the performance of our contract with you (the qkr888 Terms & Conditions). Without this data, we cannot provide the Platform services.
• Identity verification and KYC compliance: Processing is necessary for compliance with legal and regulatory obligations applicable to qkr888 under its licensing framework, including anti-money laundering and counter-terrorism financing requirements.
• Processing deposits and withdrawals: Processing is necessary for the performance of our contract with you and for compliance with financial regulatory obligations.
• Fraud prevention and security monitoring: Processing is based on qkr888's legitimate interests in preventing fraud, protecting the security of the Platform, and safeguarding the interests of all users.
• Responsible gaming monitoring: Processing is based on qkr888's legal obligations and legitimate interests in identifying and supporting players who may be experiencing gambling-related harm, in accordance with our responsible gaming programme.
• Customer support: Processing is necessary for the performance of our contract with you and based on our legitimate interest in providing effective customer support services.
• Marketing communications: Processing is based on your explicit consent, which you may withdraw at any time via your account settings or by contacting support.
• Platform analytics and improvement: Processing is based on qkr888's legitimate interest in understanding how users interact with the Platform and improving the user experience.

6 Data Sharing & Disclosure

qkr888 does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: We share financial data with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard networks solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: We share identity and document data with third-party KYC service providers for the purpose of verifying your identity and fulfilling our regulatory compliance obligations.
• Game software providers: We share necessary session and account identifiers with third-party game providers (such as those supplying live casino, slot, and sports betting products) in order to facilitate access to their content on the qkr888 Platform.
• Fraud prevention and AML services: We may share data with fraud detection, anti-money laundering screening, and sanctions checking services as required by our licensing obligations.
• Customer support platforms: We use third-party live chat and ticketing software to manage customer support interactions. Data shared with these platforms is limited to what is necessary to handle your support query.
• Regulatory and law enforcement authorities: We may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of qkr888, its users, or third parties.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of qkr888 assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom qkr888 shares personal data are contractually required to implement appropriate technical and organisational measures to protect that data and to use it only for the purposes for which it was shared.

7 Cookies & Tracking Technologies

qkr888 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytical insights about Platform usage. The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They manage your login session, maintain your account security state, and remember your preferences during a browsing session. These cookies cannot be disabled.
• Analytics cookies: These cookies help us understand how users interact with the Platform — for example, which pages are visited most frequently and where users encounter difficulties. The information collected is aggregated and anonymised.
• Functional cookies: These cookies remember your preferences and settings (such as your preferred language or display options) to personalise your experience on return visits.
• Marketing and targeting cookies: Where you have consented, these cookies track your activity across the Platform to enable more relevant promotional communications. You may withdraw consent for these cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the qkr888 Platform, including your ability to log in or access certain features.

8 Data Retention

qkr888 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general data retention approach is as follows:

• Account data and KYC records: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements applicable under qkr888's licensing framework.
• Transaction records: Deposit, withdrawal, and betting history records are retained for a minimum of five (5) years following the date of the transaction.
• Customer support records: Live chat transcripts and support emails are retained for up to three (3) years from the date of the interaction.
• Marketing consent records: Records of your consent or opt-out status for marketing communications are retained for as long as your account remains active and for a period thereafter as required for evidential purposes.
• Technical and analytics data: Anonymised and aggregated analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with qkr888's data destruction procedures.

9 International Data Transfers

As an internationally operating platform, qkr888 may transfer your personal data to, and process it in, countries outside Pakistan. Such transfers may occur where our service providers, game content partners, or data processors are located in jurisdictions other than Pakistan.

Where personal data is transferred internationally, qkr888 takes appropriate steps to ensure that an adequate level of protection is in place for that data. These steps may include:

• Transferring data only to countries recognised as providing an adequate level of data protection under applicable standards;
• Implementing contractual safeguards with the receiving party, including standard data protection clauses that impose obligations equivalent to those applicable within qkr888's licensing jurisdiction;
• Ensuring that third-party recipients are bound by binding corporate rules or equivalent internal privacy frameworks where applicable.

By using the qkr888 Platform, you acknowledge and consent to the transfer of your personal data in the circumstances described above, subject always to the protections set out in this Policy.

10 Your Rights

Subject to applicable data protection law, you hold the following rights in relation to the personal data qkr888 holds about you:

• Right of access: You have the right to request a copy of the personal data qkr888 holds about you, together with information about how that data is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data that qkr888 holds about you. You may update many of your account details directly through the account dashboard.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to limitations where retention is required by law — for example, where AML record-keeping obligations apply.
• Right to restriction of processing: You have the right to request that qkr888 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on qkr888's legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our Data Protection team using the details provided in Section 15. qkr888 will respond to all valid data rights requests within thirty (30) calendar days of receipt, or within any shorter timeframe required by applicable law.

11 Children's Privacy

The qkr888 Platform is strictly intended for individuals aged 21 and above. qkr888 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any capacity.

If qkr888 becomes aware that personal data has been collected from an individual under the age of 21 — whether through fraudulent registration or any other means — we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.

If you believe that a minor has registered on the qkr888 Platform or has accessed it using your account, please contact our customer support team immediately so that appropriate action can be taken.

12 Security Measures

qkr888 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and qkr888 servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption.
• Encryption at rest: Sensitive personal data stored on qkr888 systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within qkr888 is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Security audits: qkr888 conducts regular internal and external security assessments, penetration testing, and vulnerability scanning to identify and remediate potential security weaknesses.
• Incident response: qkr888 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority in accordance with applicable requirements.

While qkr888 takes every reasonable precaution to protect your personal data, no system or transmission over the internet can be guaranteed to be 100% secure. You also play an important role in protecting your data by keeping your qkr888 account credentials confidential and using a strong, unique password.

13 Third-Party Links

The qkr888 Platform may contain links to third-party websites or services — for example, links to game provider information pages or responsible gaming support organisations. This Privacy Policy applies solely to the qkr888 Platform and does not govern the privacy practices of any third-party websites or services.

qkr888 accepts no responsibility or liability for the privacy practices, data collection activities, or content of any third-party websites accessible via links on the Platform. We recommend that you review the privacy policy of any third-party website you visit before providing any personal information.

14 Policy Updates

qkr888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will provide notice to registered users via email to the address associated with their account and/or through a prominent notice on the Platform.

The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed of how qkr888 is protecting your personal data. Continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

Where changes to the Policy require your fresh consent — for example, where we propose to use your data for a new purpose not previously disclosed — we will seek that consent separately before the new processing commences.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or qkr888's data processing practices, or if you wish to exercise any of your data rights, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24/7 inside your qkr888 account dashboard — the fastest channel for general privacy queries and data rights requests.
• Email: [email protected] — please mark your subject line clearly as "Privacy Request" or "Data Rights Request" to ensure your query is directed to the appropriate team member.

qkr888 will acknowledge receipt of your privacy query or data rights request within five (5) business days and will provide a substantive response within thirty (30) calendar days, or sooner where the nature of the request permits.

If you are not satisfied with qkr888's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority or regulatory body applicable in your jurisdiction.